1. Who we are
CAJ Digital Technologies provides custom websites, software, AI-supported automations, SEO, digital growth support, and related business-focused digital services.
2. Information we may collect
- Your name and business name.
- Your phone number, email address, or other contact details you choose to provide.
- Message content, project requirements, and quote-related details you send through our website or messaging channels.
- Attachments, screenshots, or other files you choose to send.
- Basic technical and usage information such as browser, device, IP address, and pages visited.
- Conversation history, delivery records, and support notes connected to WhatsApp or other digital communication flows.
3. How we use information
- To respond to enquiries and discuss possible work.
- To prepare quotes, proposals, or practical next steps.
- To manage support, project communication, and follow-up.
- To operate internal systems such as contact handling, inbox, CRM, and workflow processes.
- To improve our website, services, security, and business operations.
- To meet legal, accounting, fraud-prevention, or record- keeping obligations where necessary.
4. WhatsApp and AI-assisted communication
If you message us through WhatsApp or a connected communication channel, we may receive your phone number, message content, conversation history, and delivery events made available by the platform. Some enquiries may pass through AI-assisted workflows to help with tasks such as routing, summarising, drafting, or qualifying a request before human review.
These systems form part of our business process and may be reviewed, corrected, or overridden by a person at any time.
5. Sharing, retention, and security
We do not sell personal information. We may use trusted infrastructure and service providers where needed to host the website, manage enquiries, operate messaging channels, maintain analytics, or run internal business systems. We keep information only for as long as reasonably necessary for business, legal, security, and record-keeping purposes.
We take reasonable technical and organisational steps to protect the information we handle, although no internet-based system can ever be guaranteed to be completely secure.
6. Your choices
If you want to ask about access, correction, or deletion of information connected to your enquiry or conversation, please use our contact form and provide enough detail for us to find the relevant record.