What to include in your request
- Your full name.
- The phone number or contact details used when you contacted us.
- A short explanation of what record or conversation the request relates to.
- Enough detail for us to identify the relevant enquiry, project, or message history.
How requests are handled
Once a request is received, we may need to verify your identity or ask for further detail before taking action. This helps protect records from being altered or removed based on an incomplete or unauthorised request.
Where appropriate, we will review the request and remove or limit the relevant information within a reasonable period, subject to any legal, accounting, security, fraud-prevention, or record-keeping obligations that require limited retention.
WhatsApp-related requests
If your request relates to WhatsApp or another connected messaging channel, include the number used and any helpful timing details so we can find the correct conversation more quickly.