Service need, urgency, location and availability are extracted as the chat unfolds.
WhatsApp operations
WhatsApp inbox and AI handoff
A customer message is captured, answered where safe, turned into a lead, and handed to staff when human control is needed.
Problem solved
Messages are missed, repeated, or handled differently by each person on the desk.
CAJ Operate console walkthrough
WhatsApp enquiry to organised follow-up
Shows customer message, AI response, lead extraction, handoff and staff reply in one controlled flow.
Focus the player and use Space, arrow keys, Home, End or F for full screen presenter mode.
Inbox workspace
Live enquiry becomes business work
Emma sends a WhatsApp message asking for urgent help with a leaking sink.
SWSarah · owner
Active threadWhatsApp · High intent
Staff can take over with a clear summary, not a blank conversation.
Lead capture29% confidence
2s / 18sCustomer message arrives
Emma sends a WhatsApp message asking for urgent help with a leaking sink.
Customer message arrives. Emma sends a WhatsApp message asking for urgent help with a leaking sink.
Step 1 of 5Customer message arrives
Communication to action
A message becomes visible work, not another forgotten chat.
The demo follows one enquiry from the customer message through AI assistance, handoff, staff reply and follow-up creation.
The message sits in a phone inbox, the answer depends on whoever sees it first, and follow-up can be lost in memory.
CAJ Operate captures the intent, keeps the conversation visible, and turns the enquiry into a record with ownership.
- 1Message receivedActive · Inbox
Emma asks for urgent help with a leaking kitchen sink.
- 2AI gathers contextGuided · AI handling
Bob answers basic questions and captures service type, urgency and contact intent.
- 3Lead and handoff preparedReview · Review
The enquiry is linked to a lead and staff can step in without losing the thread.
- 4Follow-up createdDone · Actioned
The team reply and next action become visible operational work.
Routine first response happens quickly while handoff remains controlled.
The message becomes a lead and task instead of a loose chat.
Staff can take over when judgement or approval is needed.
Captions and presenter support
Make the demo usable with or without sound.
WhatsApp inbox can be played as a visual animation, a narrated recording, or a step-by-step customer explanation. The transcript below mirrors the scripted scenes used by the animated player.
Keyboard shortcuts
- SpacePlay or pauseStart or pause the current animated demo when the player is focused.
- →Next stepMove forward to the next scripted scene.
- ←Previous stepMove back to the previous scripted scene.
- HomeRestartReturn to the first scene and keep the presentation ready.
- EndFinal sceneJump to the outcome scene when presenting quickly.
Launch-safe rules
- Animated demos use scripted public data only, so no live tenant, customer or provider information appears on screen.
- Click sounds are optional and stay off until a user enables them inside the player.
- The player includes keyboard controls, captions and a transcript so the same story can be followed without sound.
- System reduced-motion preferences are respected by the CSS animation layer to reduce non-essential transitions.
Open full transcript5 scripted scenes
- intake
Customer message arrives
Emma sends a WhatsApp message asking for urgent help with a leaking sink.
New enquiry - agent action
Assistant handles the first response
Bob answers safely, gathers the key details and keeps the conversation moving.
AI handling - record created
Lead and follow-up are prepared
The message becomes a qualified lead with service need, urgency and a next action.
Lead captured - human control
Human handoff stays visible
When staff should take over, the workspace makes ownership and next steps clear.
Human review - business result
The enquiry becomes organised work
The customer is answered, the team has a record, and the follow-up is no longer hidden in a chat.
Follow-up created
Customer story
Make the problem obvious before the animation starts.
This page is designed for customer walkthroughs and video recording: first show the pain, then show the controlled workflow, then show the business result.
Daily work gets scattered.
Messages are missed, repeated, or handled differently by each person on the desk.
WhatsApp enquiry to organised follow-up
A customer message is captured, answered where safe, turned into a lead, and handed to staff when human control is needed.
There is a clear result.
Fewer missed enquiries, faster replies and a clearer record of what needs follow-up.
Storyboard
16:9 recording layout5 scenes · around 12 seconds
- 1intakeNew enquiry
Customer message arrives
Emma sends a WhatsApp message asking for urgent help with a leaking sink.
- 2agent actionAI handling
Assistant handles the first response
Bob answers safely, gathers the key details and keeps the conversation moving.
- 3record createdLead captured
Lead and follow-up are prepared
The message becomes a qualified lead with service need, urgency and a next action.
- 4human controlHuman review
Human handoff stays visible
When staff should take over, the workspace makes ownership and next steps clear.
- 5business resultFollow-up created
The enquiry becomes organised work
The customer is answered, the team has a record, and the follow-up is no longer hidden in a chat.
Fewer missed enquiries, faster replies and a clearer record of what needs follow-up.
Shows customer message, AI response, lead extraction, handoff and staff reply in one controlled flow.