Escalation path
Workflow routing
Notifications and workflow routing
An alert is routed by category and role, a task is assigned and the visible status changes.
Problem solved
Staff do not always know who should act next or which issue is urgent.
CAJ Operate console walkthrough
Alert to assigned workflow action
Shows role-aware alert routing, assignment and status movement.
Focus the player and use Space, arrow keys, Home, End or F for full screen presenter mode.
Workflow routing
Workflow recommendation · assignedAlerts become owned work instead of noise
A high-intent enquiry, missed transfer or document risk creates an operational alert.
No guessing
Trackable action
Active recordUrgent leak enquiry · owner review
Alert raised
The system knows this needs attention.
2s / 16sAn urgent item needs ownership
A high-intent enquiry, missed transfer or document risk creates an operational alert.
An urgent item needs ownership. A high-intent enquiry, missed transfer or document risk creates an operational alert.
Step 1 of 4An urgent item needs ownership
Ownership workflow
An alert becomes assigned work with visible ownership.
This demo shows how high-intent leads, missed calls or document risks become routed alerts and owned tasks.
Notifications are noisy, generic and easy to dismiss, so nobody knows who should act next.
The alert is categorised, routed by role or queue, assigned to a person and tracked as work.
- 1Alert raisedReview · Urgent
A high-intent enquiry or risk creates an operational signal.
- 2Route selectedActive · Routed
Category, queue and role context decide where the work should go.
- 3Owner assignedDone · Assigned
A team member has clear responsibility and a visible next action.
- 4Progress visibleControlled · In progress
The owner can see whether the work moved forward or still needs attention.
The alert points into a real workspace rather than only creating noise.
The team can see who is responsible.
Overdue or risky items can be spotted earlier.
Captions and presenter support
Make the demo usable with or without sound.
Workflow routing can be played as a visual animation, a narrated recording, or a step-by-step customer explanation. The transcript below mirrors the scripted scenes used by the animated player.
Keyboard shortcuts
- SpacePlay or pauseStart or pause the current animated demo when the player is focused.
- →Next stepMove forward to the next scripted scene.
- ←Previous stepMove back to the previous scripted scene.
- HomeRestartReturn to the first scene and keep the presentation ready.
- EndFinal sceneJump to the outcome scene when presenting quickly.
Launch-safe rules
- Animated demos use scripted public data only, so no live tenant, customer or provider information appears on screen.
- Click sounds are optional and stay off until a user enables them inside the player.
- The player includes keyboard controls, captions and a transcript so the same story can be followed without sound.
- System reduced-motion preferences are respected by the CSS animation layer to reduce non-essential transitions.
Open full transcript4 scripted scenes
- intake
An urgent item needs ownership
A high-intent enquiry, missed transfer or document risk creates an operational alert.
Alert raised - agent action
Routing follows the organisation rules
The platform uses category, role and queue context to choose who should see it.
Route selected - record created
The alert becomes assigned work
A team member has a visible next action instead of a hidden notification.
Task assigned - business result
Progress is visible to the owner
Status movement shows that the work is being handled, not merely noticed.
In progress
Customer story
Make the problem obvious before the animation starts.
This page is designed for customer walkthroughs and video recording: first show the pain, then show the controlled workflow, then show the business result.
Daily work gets scattered.
Staff do not always know who should act next or which issue is urgent.
Alert to assigned workflow action
An alert is routed by category and role, a task is assigned and the visible status changes.
There is a clear result.
The team spends less time chasing ownership and more time completing the right work.
Storyboard
16:9 recording layout4 scenes · around 10 seconds
- 1intakeAlert raised
An urgent item needs ownership
A high-intent enquiry, missed transfer or document risk creates an operational alert.
- 2agent actionRoute selected
Routing follows the organisation rules
The platform uses category, role and queue context to choose who should see it.
- 3record createdTask assigned
The alert becomes assigned work
A team member has a visible next action instead of a hidden notification.
- 4business resultIn progress
Progress is visible to the owner
Status movement shows that the work is being handled, not merely noticed.
The team spends less time chasing ownership and more time completing the right work.
Shows role-aware alert routing, assignment and status movement.